Incoming Resources
- Southern Lady Code, essays, Helen Ellis
- The no asshole rule, building a civilized workplace and surviving one that isn't, Robert I. Sutton
- Talk to the hand, the utter bloody rudeness of the world today, or, six good reasons to stay home and bolt the door, Lynne Truss
- Think remarkable, how to make a difference using growth, grit, and graciousness, Guy Kawasaki and Madisun Nuismer
- Dora's book of manners, ill. by Susan Hall
- The civility solution, what to do when people are rude, P.M. Forni